Contact Ticked Bucket List
What do you need help with?
Perhaps you cannot open a Starter Kit you bought, have a question before purchasing, or want to discuss using TBL in your work. Tell us what you are trying to resolve, and we’ll direct your question to the right place.
We usually reply within one to two business days. This is not an urgent-response or medical advice service.
You may not need to send a message.
Some questions have a direct route. These are worth checking first if they fit what you need.
Already bought the Starter Kit?
Start with your customer login. If access still fails, use the form below and tell us the purchase email and what happened. Do not send a password.
Open customer loginTrying to decide which option fits?
Compare the free tools, self-guided Kit and written Review without applying or purchasing first.
Compare your optionsWant to request a Trip Decision Review?
Use the dedicated application to describe one developed trip and one unresolved decision. It checks fit and availability before payment.
Go to the Review applicationWhat to contact us about
Purchases and account access, general questions about TBL, corrections to a published resource, professional use, partnerships, media enquiries or feedback about a tool.
For a privacy request, email info@tickedbucketlist.com with the type of request. Avoid sending sensitive documents in your first message.
Where another service is responsible
For symptoms, treatment, medication or medical fitness to travel, contact an appropriate clinician. For airline assistance, accessibility facts, bookings, insurance or official rules, contact the provider or authority responsible.
For urgent health concerns, use appropriate local urgent or emergency care. TBL cannot respond to emergencies.
Send an enquiry
Tell us what happened or what you need to know.
Choose the closest reason in the form below, then give us enough detail to understand the question. For a purchase issue, include the email used for the order and a brief description of the problem.
Do not include passwords, payment-card details, medical records, detailed health information or someone else's private information. Read our Privacy Policy.
What happens after you send it?
We read the enquiry and reply using the contact details you provided, usually within one to two business days. A general enquiry does not start a paid service or reserve a Trip Decision Review slot.
Should I send a full itinerary or private Starter Kit backup?
No. Send only a short explanation of your enquiry. A Review application requests a brief outline; detailed trip information is requested through the agreed process if a Review is offered and paid.
Can I ask TBL whether I am medically fit to travel?
No. TBL helps with practical travel planning, not diagnosis, treatment or medical clearance. Speak with an appropriate clinician about individual medical decisions.