TBL Resources · Support
Checkout and policy questions: what to check first.
What should I do if checkout, access, refund, or cancellation questions come up?
For checkout or access issues, save the payment confirmation and contact support with the purchase email, date, product name, and problem. Refund and cancellation terms should follow the policy shown at purchase. If the policy is unclear, ask support before buying.
What to do with this answer
For checkout issues
- Try again after checking connection and payment details.
- Save screenshots only if safe and non-sensitive.
- Contact support with product name, purchase email, and what happened.
For access issues
- Check receipt and email folders first.
- Then contact support with purchase email, purchase date, and payment confirmation.
For refunds or cancellations
- Use the policy displayed at purchase as the controlling source.
- If the policy is not yet published or unclear, mark it as Needs founder confirmation before making a promise.
Boundary to remember
Support can clarify access and policy issues. It cannot provide urgent clinical support, diagnosis, medication advice, or travel clearance.
Related questions
Can TBL promise a refund by email if policy is unclear?
No. Support should not invent refund terms. Use the published policy or founder-confirmed instruction.
What if I paid but received nothing?
Contact support with purchase email, date, and confirmation details.
Can I cancel Advisory after intake?
Use the published Advisory cancellation policy. If unclear, request founder confirmation.
Related TBL articles
How to access the Starter Kit after purchase Trip Fit Check & Starter Kit Pain Specialist Advisory Privacy and data in TBL tools
Recommended next step
Contact support if this article describes your current decision.
TBL provides planning and decision support only. It does not replace your clinician, pharmacist, insurer, airline, embassy, regulator, or emergency services.