TBL Resources · Support
How to access your Starter Kit after purchase.
How do I access the Starter Kit after purchase?
After purchase, follow the access instructions provided at checkout or by email. Check the email address used at checkout, spam or promotions folders, and any download or access link. If access still fails, contact TBL support with your purchase email and payment confirmation.
What to do with this answer
Check first
- The email address used at checkout.
- Spam, promotions, and updates folders.
- Payment confirmation page or receipt.
- Any access link or download instructions.
Contact support with
- Purchase email.
- Approximate purchase date.
- Payment confirmation or receipt reference.
- Brief description of the access problem.
Do not send
- Medical history, urgent symptoms, medication lists, or private clinical details unless specifically needed for an Advisory intake process.
Boundary to remember
Support can help with access problems. It cannot provide medical advice or emergency help.
Related questions
What if I used the wrong email?
Contact support with the email used and the correct email you want used for access.
What if the link expired?
Contact support with your purchase email and receipt details.
Can support complete the Starter Kit for me?
No. Starter Kit is self-guided. Advisory is the reviewed option for eligible higher-stakes trips.
Related TBL articles
Trip Fit Check & Starter Kit Checkout, access, refund, and cancellation help Privacy and data in TBL tools Which TBL support level should I choose?
Recommended next step
Contact support if this article describes your current decision.
TBL provides planning and decision support only. It does not replace your clinician, pharmacist, insurer, airline, embassy, regulator, or emergency services.