Ticked Bucket List Resources · After purchase and access
Refunds, cancellations and access questions
Use this page to find the correct next step for Starter Kit account access, missing saved trip data, payment errors, possible duplicate purchases, refund or cancellation requests and Trip Decision Review payment questions.
Start with the type of problem—not the whole policy library. Access problems usually need the purchase account and payment confirmation. Refund or cancellation outcomes depend on the Terms and purchase conditions that applied when you paid, together with any mandatory consumer rights.
Ticked Bucket List can check a purchase and explain the applicable route, but this page does not promise that a refund, cancellation, data recovery or access restoration will be available in every case.
Choose the issue closest to yours.
Use one route. Do not send several separate messages about the same purchase.
I cannot open the Starter Kit
Sign in with the customer account used during checkout. Open Digital Products, then select Trip Fit Check & Starter Kit.
If the product is missing, contact support with the purchase email, payment date and receipt or transaction reference.
I can open the Kit, but my trip answers are missing
Account access and saved trip data are different. Your account retains access to the Kit. Trip answers are stored in the browser on the device where you entered them unless you exported a backup.
Try the same device, browser and browser profile first. Clearing browser data or changing devices can remove locally saved answers.
A payment failed, remains pending or may have duplicated
Check the payment confirmation and customer account before trying checkout again. Repeated attempts can create confusion while a payment remains pending.
Send the purchase email, date, amount, receipt or transaction reference and a screenshot of the error. Do not send full card details.
I want to request a refund or cancellation
Review the Terms & Conditions that applied when you purchased, then contact support with the order details and a brief explanation.
The Starter Kit is a one-time digital purchase, not a subscription. A refund request is therefore different from cancelling recurring billing.
The route differs by product.
No purchase to cancel
The Free Mini-Check is ungated before the on-screen result. A technical problem can be reported through the contact page, but there is no purchase or subscription attached to the free result.
One payment, customer-account access
The Starter Kit is a one-time purchase with no subscription. Sign in using the account connected during checkout. Keep the payment confirmation for access or purchase support.
Application before payment
Applying does not create a paid review. Payment occurs only after an application is accepted. Questions after payment should include the accepted application details and purchase confirmation.
How refund and cancellation questions are assessed
The controlling information is the Terms and purchase conditions in effect when the order was placed—not a summary on a resource page.
- Product: Free Mini-Check, Starter Kit or Trip Decision Review.
- Purchase status: attempted, pending, completed or duplicated.
- Access or delivery status: whether digital access was opened or review work began.
- Purchase terms: the conditions shown at checkout and in the current Terms.
- Applicable law: mandatory consumer rights may differ by location and cannot be removed by a website summary.
Do not assume an outcome before it is checked.
A refund request can be submitted, but submitting it does not by itself confirm eligibility. Ticked Bucket List will need enough purchase information to identify the order and apply the relevant terms.
Prepare this before contacting support.
Purchase details
- Product purchased
- Name and email used during checkout
- Purchase date and amount
- Receipt or transaction reference
- Whether the payment is completed, pending or duplicated
Problem details
- What you expected to happen
- What happened instead
- The exact error message
- Device and browser used
- A screenshot with sensitive payment details hidden
Protect your payment information.
Send a receipt or transaction reference when needed. Do not send a full card number, card security code, account password or other unnecessary sensitive information through the general contact form or email.
Support timing and urgent issues
Normal support
Ticked Bucket List currently states that it usually replies within 1–2 business days. Send one complete message and keep the purchase confirmation available.
Not an emergency channel
Purchase support does not provide urgent medical help, medical advice, travel clearance or live assistance during a trip. Use appropriate local urgent or emergency services when urgent help is needed.
Quick answers
How do I open the Starter Kit after purchase?
Sign in with the customer account used during checkout, open Digital Products and select Trip Fit Check & Starter Kit. If the product is missing, contact Ticked Bucket List with the purchase email, date and payment confirmation.
What if I cannot find my saved trip answers?
Customer-account access and saved trip answers are different. The account retains access to the Starter Kit, but trip answers are stored in the browser on the device where they were entered unless a backup was exported.
Can I cancel the Starter Kit subscription?
The Starter Kit is a one-time purchase, not a subscription, so there is no recurring Starter Kit plan to cancel.
How are refund requests handled?
Refund eligibility is governed by the Terms and purchase conditions that applied when the order was placed, together with any mandatory consumer rights. Contact Ticked Bucket List with the purchase details for a case-specific response.
What should I do after a payment error or possible duplicate purchase?
Check the payment confirmation and account first. Avoid repeatedly submitting checkout while a payment remains pending. Contact support with the purchase email, date, amount, receipt or transaction reference and a screenshot of the error.
How long does support usually take to reply?
Ticked Bucket List currently states that it usually replies within 1–2 business days. This is a normal support target, not an emergency response service.
Related pages
Use the page closest to the action you need.
Still need purchase or access support?
Send one message with the product, purchase email, date, receipt or transaction reference and a concise description of the problem.
This page explains support routes and does not replace the Terms & Conditions or purchase conditions that applied to your order. It does not provide legal, financial, medical or insurance advice. Where mandatory consumer law provides additional rights, those rights apply.