Starter Kit · After purchase
What to do after buying the Starter Kit
Begin with one real trip. You do not need to complete every part today: establish what the trip must protect, complete the first check, and then work through the connected decisions in order.
Log in with the email address used at checkout, open the Starter Kit and choose the one trip you want to work on.
What you need today
The method works best when it is attached to a real decision. Approximate details are enough to begin; you can verify uncertain arrangements later.
Do now
- Choose one real trip.
- Name the main reason for going.
- Record the dates and destination.
- Identify the activity or commitment you most want to protect.
Can wait
- Exact restaurant or attraction choices.
- Perfectly completed booking details.
- Every possible backup arrangement.
- Planning unrelated future trips.
Work through the trip in this order
Each stage should make the next decision clearer. The aim is not to produce more paperwork; it is to turn a collection of bookings into one workable plan.
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Open the Starter Kit
Sign in using the account connected to your purchase and open the Starter Kit from your account or access email. If access fails, use the troubleshooting section below.
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Choose one real trip
Add the purpose, dates, destination, transport, accommodation, companions and must-keep activity. Estimates are acceptable where arrangements are not yet fixed.
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Complete the Trip Fit Check
Use the check to identify where the proposed trip may put pressure on pain, energy, sleep, recovery or flexibility. The result directs attention; it is not a medical assessment.
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Examine connected demands
Look at how departure time, waiting, transfers, walking, accommodation access, activities and recovery occur in sequence. A manageable item can become difficult when several demands cluster together.
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Record the decisions
Mark what you will protect, reduce, verify or keep optional. Add the change triggers that would tell you to use an easier version of the plan.
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Build and save the Trip Action Plan
Bring the decisions together: the workable version of the trip, recovery space, backup choices and next actions. Save, print or export a copy once the plan is useful. A Trip Snapshot can then serve as a shorter travel-day reference.
Account access and saved progress are different
Your TBL account controls access to the Starter Kit. Your answers and work-in-progress may remain in the browser and device where you created them.
Return using the same browser and device when possible. Export or print a backup before changing devices, clearing browser data or relying on the plan while travelling.
If something is not working
Start with access and browser checks. Do not buy the product again simply because an email or earlier trip entry is missing.
You cannot find the access email
Check spam, promotions and the email address used at checkout, then use the access guide.
Open access guideYou can log in but cannot see old progress
Return to the browser and device where the trip was created. Account access does not necessarily move locally saved progress.
Read Starter Kit guideThe problem remains unresolved
Contact TBL with the purchase email and a brief description of the access problem. Do not include medical records or sensitive clinical details.
Contact TBLWhat the Starter Kit does not decide
The Starter Kit provides travel-planning and decision support. It does not provide diagnosis, treatment, medication advice, prescribing, medical clearance, emergency care, travel booking, insurance advice or certification of arrangements made by an airline, accommodation provider or other third party.
Common questions
Short answers to the questions most likely to interrupt the first session.
I bought the Starter Kit. What should I do first?
Log in with the email address used at checkout, open the Starter Kit and choose one real trip. Start with the trip’s purpose and basic details rather than trying to complete every section immediately.
Do I need to complete everything in one sitting?
No. Work through one section at a time. If time is limited, complete the Trip Fit Check first and return later to the connected planning decisions.
Why can I log in but not see earlier trip progress?
Your account controls access, while saved trip progress may remain in the browser and device where it was created. Return using the same browser and device when possible, and export a backup before switching devices or clearing browser data.
Does a Red result mean I need a paid review?
No. The colour result helps identify where attention may be needed; it does not automatically determine the right support level. Consider how developed the trip is, what remains uncertain and whether one consequential decision needs individual review.
What should I check outside TBL?
Check clinical questions with an appropriate clinician, urgent or worsening symptoms with local emergency services, insurance questions with your insurer, and booking, access or entry rules with the responsible provider or official authority.
Continue with one real trip
Open the Starter Kit, protect the reason for travelling and work through the decisions in sequence. You can return to the method guide whenever the next step becomes unclear.
TBL provides planning and decision support only. It does not replace your clinician, pharmacist, insurer, airline, accommodation provider, embassy, regulator or emergency services.