TBL Resources · Access and after-purchase support
What to do if you cannot access your purchase
First check the purchase email, spam folder, alternate email addresses, and payment receipt. If access still fails, contact the confirmed support route with
Use this page when the next step is unclear.
Use this if
You paid but cannot open the product, cannot find the email, or the link does not work.
Pay closer attention if
The product was bought under another email address or payment was completed through a third-party checkout.
Do not use it for
Clinical questions, urgent travel issues, or refund decisions without the applicable policy.
Troubleshoot access in order
- Search all inboxes used for checkout or payment.
- Check spam, promotions, deleted, and archived folders.
- Look for payment confirmation from PayPal or the relevant payment processor.
- Confirm you purchased the intended product: Starter Kit or Advisory.
- Prepare purchase details before contacting support.
Decision threshold
If you have a payment receipt but no access email, this is an access-support issue. If payment failed or is pending, check the payment provider before contacting TBL.
Common issue to check
- Do not publish exact support response time, resend promise, or refund handling until confirmed.
Related resources
Use these if you need the broader method, a connected product step, or a boundary check.
Quick answers
What should I do if I cannot access my TBL purchase?
First check the purchase email, spam folder, alternate email addresses, and payment receipt. If access still fails, contact the confirmed support route with the purchase email, date, product name, and payment proof. Support route: Needs founder confirmation.
When should I use this access guide?
Use it when your question is about access troubleshooting for one TBL trip or product step. If the issue is clinical, urgent, insurance-related, or provider-specific, use the responsible outside source.
What should I check outside TBL?
Check clinical concerns with your own clinician, urgent or worsening symptoms with local urgent or emergency services, insurance questions with your insurer, and booking or access rules with the relevant provider or official source.
Use this with one real trip.
Keep the next step small: check the trip, update the Snapshot, or compare support options.
Boundary note: TBL provides planning support and education only. It does not provide diagnosis, treatment, medication instructions, prescribing, legal advice, insurance advice, or urgent care. Use your own clinician, emergency services, insurer, airline, accommodation provider, travel provider, or official source when that party is responsible for the answer.